Returns & Exchanges

At Have You Met Miss Jones, we want you to love your handcrafted homewares, so if your piece isn't quite right, we offer a 30-day return policy for most items. Please ensure all products are returned in their original packaging and condition to be eligible for a refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack with Care

  Securely pack your delicate porcelain or timber items in their original boxes with all protective padding to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return label or address your parcel to our warehouse, choosing a trackable shipping service for your peace of mind.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned item, we will process your refund or issue a store credit within 5-7 business days.